A daily newsletter summarizing recent activity & interesting start-ups globally
RECENT NOTABLE ACTIVITY – CUSTOMER SUCCESS MANAGEMENT
- SaaS-based Lead Management System for B2B; LeanData raises $10M in a series B round led by Sapphire Ventures. Link
- Recurring revenue and LTV optimization solution for B2B SaaS companies; Bolstra raises $1.5M. Link
- Analytics platform for subscription businesses; Nurego got acquired by GE for an undisclosed amount. Link
- Totango launches Slackbot named Zoe, a customer engagement solution for teams. Link
SOME INTERESTING STARTUPS FOUND
SenseData (2016, Sao Paulo) – Data science platform for analyzing customer success metrics like ARR, MRR, LTV, and churn; along with playbooks to design workflows around customer management.
LEADER BOARD – CUSTOMER SUCCESS MANAGEMENT
Customer Onboarding
WalkMe (2011, SF, $92.5M) – Cloud-based interactive guidance and engagement platform through walkthroughs. Backed by Flint Capital, Greenspring Associates, Scale Venture Partners, Gemini Israel Ventures, Giza Venture Capital, Mangrove Capital Partners.
Skilljar (2013, Seattle, $3.7M) – Training platform for onboarding customers and employees. Backed by Trilogy Equity Partners, Innovation Endeavors.
Customer Metrics – Predictive Analytics
Gainsight (2009, Redwood, $106M) – Native Salesforce.com application that uses predictive analytics for increasing revenue, predicting churn, upsell and cross-sell opportunities. Backed by Bain Capital Ventures, Battery Ventures, BVP, Salesforce Ventures, Summit Partners, Lightspeed Venture Partners, Cultivation Capital, Silicon Valley Bank.
Razorsight (2001, Reston, $31M, Acq.) – Predictive analytics software used by telecom brands. Acquired by Synchronoss Technologies in Nov’2015.
Datascience (2014, Culver City, $28M) – Data science company which uses proprietary technology and machine learning and custom data models for sales, marketing and CSM teams for sales funnel optimization and cross-sell opportunities by identifying customer behaviors. Backed by Crosscut Ventures, Greycroft Partners, Pelion Venture Partners, Whitehart Ventures, TenOneTen Ventures.
Totango (2010, San Mateo, $19M) – Customer success management software which combines Big Data analytics with segmentation and predictive tools for predicting churn and proactive engagement throughout the customer lifecycle. Backed by Gemini Israel Ventures, Canvas Venture Fund, Pitango Venture Capital, InterWest Partners.
CustomerMatrix (2013, NYC, $19.5M) – Cognitive computing platform for CSM, support and sales teams. Backed by HSBC, Aster Capital, Newfund and True Global Ventures.
Bluenose Analytics (2012, SF, $10M) – Proactive management software that combines predictive analytics to predict at-risk customers and identify drivers of churn. Backed by NVP, Social Capital.
Product Feedback
Pendo (2013, Raleigh, $32M) – Data analytics platform that uses product usage analytics for improving product features. Backed by Core Capital Partners, Contour Venture Partners, Battery Venture Partners, Salesforce Ventures, IDEAFund Partners.
Wizeline (2013, SF, $8M) – Tools for Product, Sales and CX team which helps in determining important product features and which features to invest in. Backed by Lowercase Capital, Bowery Capital, Sierra Ventures, SV Angel, XG Ventures, Core Ventures Group, A Capital.
Customer Engagement
Service Source (1999, SF, IPO) – Recurring revenue management solutions for customer success for proactively engaging with customers throughout the customer lifecycle. Went public in 2011.
Intercom (2011, SF, $106M) – An integrated platform for marketing, sales, product and success solutions. Personalized customer engagement from onboarding to support. Backed by Iconiq Capital, BVP, Social Capital, Freestyle Capital.
Leader board includes all the top funded, IPO and successfully running bootstrapped companies along with their location, founding year and funding amount.
For latest update, visit Customer Success Management feed.